Refund Policy

Last updated June 22, 2025

1. Scope. This Refund and Cancellation Policy (“Policy”) applies to all purchases of iGenUltra, LLC (“iGenUltra” or “the Company”) digital products and services (including AI-generated content, image/video processing, and digital tokens) made worldwide, including consumers in California. By purchasing a subscription or one-time service, the customer agrees to the terms of this Policy. This Policy is incorporated into and subject to iGenUltra’s Terms of Service and all applicable laws. In the United States, including California, businesses may enforce “no refund” policies so long as they are clearly disclosed. Consistent with this, iGenUltra’s default position is that all sales are final and non-refundable, except as expressly set forth below.

2. No Refunds (All Sales Final). Except as provided in Section 3 below, no refunds will be given for purchases of any products or services (subscriptions or one-time purchases). iGenUltra clearly posts this no-refund policy to comply with California Civil Code §1723 and similar state rules. In California, a retailer need not offer refunds if a “no-refund” policy is conspicuously displayed. The Customer acknowledges that once payment is made, all charges are final and iGenUltra will not refund any portion of the purchase price, except in the limited circumstances described below. This no-refund stance is permitted under U.S. law, provided the policy is prominently communicated. iGenUltra makes this Policy available on its website and in its terms so that customers are aware before purchase.

3. Limited Refund Exceptions. Notwithstanding the foregoing, iGenUltra will consider refunds or other remedies only in the following narrow situations, provided the Customer timely notifies iGenUltra (see Section 4):

· Major Service Fault: The service exhibits a substantial, unexpected failure (e.g. prolonged outage, data loss, or inability to perform core functions) such that iGenUltra materially fails to deliver the service as advertised.

· Material Misrepresentation: The delivered service or content is materially different from its description or marketing (for example, key advertised features are missing or non-functional).

· Unfit or Defective Content: Digitally delivered content is unusable for its intended purpose due to defects (e.g. corrupted files, unreadable outputs, or serious errors) present at delivery.

· Technical Access Failures: A technical problem caused by iGenUltra (not user error) prevents Customer from accessing the purchased service for a substantial period.

· Undelivered or Defective Tokens: Any digital tokens or similar assets included with the purchase fail to be delivered, or are defective (e.g. wrong amount, corrupted data, or inaccessible tokens).

These exceptions are driven by fundamental consumer-protection principles. Federal law requires sellers to refund defective products, and in most jurisdictions consumers are entitled to returns for items that are “faulty or not as advertised”. Thus, if a digital product fails in one of the above ways, iGenUltra will provide a remedy (refund or replacement) as required by law. All exceptions above are strictly construed; minor issues or dissatisfaction will not qualify. iGenUltra may require the Customer to provide evidence of the fault or defect. No other refunds or credits will be granted under any other circumstances.

4. Reporting and Refund Procedure. To request a refund under Section 3, the Customer must contact iGenUltra in writing (via the email below) within 14 days of the date of purchase or delivery. The request must describe the issue and include any supporting details. iGenUltra will promptly investigate legitimate claims of faults or defects. If a claim is found valid (in iGenUltra’s reasonable judgment), iGenUltra will issue a refund, credit, or replacement for the affected portion of the purchase. Refunds will be made using the original payment method unless otherwise agreed. No refund will be considered after the 14-day report period, so it is essential for Customers to report any problems immediately. Failure to report within 14 days forfeits the right to a refund, except as required by law.

5. Subscription Cancellation. Customers may cancel recurring subscription plans at any time. Cancellation is effective as of the end of the current paid billing cycle. No refunds or credits will be given for any unused portion of a subscription. After cancellation, the Customer’s access to subscription services continues until the end of the paid term, after which the subscription terminates without further charges. iGenUltra complies with federal and California laws governing recurring charges by providing a cancellation mechanism no more burdensome than enrollment. For example, if a subscription was started online, the Customer may cancel via the same online method. The Customer’s ongoing usage rights cease at the end of the billing period, consistent with standard practice for digital subscriptions.

6. Consumer Protection Compliance. iGenUltra’s policies are subject to all applicable consumer-protection laws. By clearly stating this no-refund policy, iGenUltra satisfies California Civil Code §1723, which requires conspicuous notice of any limited-return policy. In fact, if a retailer fails to display a refund policy, California law entitles consumers to a full refund within 30 days; iGenUltra avoids that situation by prominently posting this Policy. We also honor non-waivable rights: as noted, under U.S. law defective or misdescribed goods must be refunded. This Policy is intended to supplement—not replace—those statutory protections. In particular, this Policy does not disclaim any implied warranties or lawful rights under consumer protection statutes. For California consumers, this means iGenUltra adheres to all applicable state requirements. If any provision of this Policy conflicts with mandatory law, the conflicting portion will be deemed modified to the minimum extent necessary to comply with that law, and the remaining provisions will remain in effect.

7. Contact Information. If you have questions about this Policy or wish to request a refund under the above exceptions, please contact iGenUltra by email at support@igenultra.com. You should reference your order details and the nature of your issue. iGenUltra will respond to legitimate claims as quickly as practicable.

8. Modifications. iGenUltra reserves the right to modify or replace this Policy at any time. Any changes will be posted to our website with the updated “Effective Date.” Continued use of our services after a modification means you accept the revised Policy. Customers are responsible for reviewing the current Policy on each visit. (For example, one standard legal practice is to “reserve the right to modify [the] policy at any time, effective upon posting of an updated version on our website” This Policy is governed by U.S. law and is designed to comply with applicable consumer protection regulations (including California law) while excluding references to UK/EU requirements.